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The Pentagon and Mark Center Credentialing Offices are operated by the PFPA Credentialing Branch. These locations DO NOT issue Dependent or Retiree ID cards.
1. Pentagon, Room 1F1084 (Metro Entrance)
Hours of operation:
8 a.m. to 4 p.m., Mon, Tues, Thurs, and Fri
8:30 a.m. to 4 p.m., Wednesday
Appointments may be made here: https://kiosk.na8.qless.com/kiosk/app/home/153
2. Mark Center, Room 01C27
Hours of operation:
7 a.m. to 3 p.m., Mon - Fri
Appointments may be made here: https://kiosk.na8.qless.com/kiosk/app/home/62
Patrons must have swipe access in order to obtain service from these locations. Any CAC applicant without access must be a registered visitor of a DoD employee sponsor, at least 24 hours in advance through the PFPA Visitor Management System (https://visitorsponsor.pfpa.mil) and must be escorted by an authorized DoD employee. No escorts will be provided by the Credentialing Office.
These offices service DoD civilians and contractors, as well as, all branches of the military who require a Common Access Card (CAC) or need to renew their CAC.
CAC applicants with current building access are accepted on a walk-in basis; however, appointments are recommended to avoid long wait times.
Required Identification
Two forms of government issued IDs are required: One must be a local, state, or federal government-issued ID card that bears a photo (e.g. current building pass, passport, driver's license) and an ID that bears the applicant's social security number (e.g. social security card, voter registration card). For CAC renewals, you must bring your expiring CAC.
Physical (swipe) access does not always align with the CAC’s printed expiration. To check your swipe access expiration date, visit: https://access.pfpa.mil
NOTE: This portal is only accessible via the Pentagon NIPR network and may be remotely accessed using a Virtual Private Network (VPN).
For questions not answered on this site, call 703-695-2266.
Contact Us
Director: 703-697-9327
Assistant Director: 703-695-2266
Reception: 703-697-9327
NOTE: The Pentagon and Mark Center Pass Offices are NOT full service DEERS facilities as they do not produce dependent or retiree ID cards. In addition, the Mark Center Pass Office is only accessible to individuals who have swipe access to the facility.
To locate additional DEERS/RAPIDS sites, visit the RAPIDS site locater at:: https://idco.dmdc.osd.mil/idco/
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